Step-by-step guide to verifying your identity for higher withdrawal limits.
ID verification unlocks higher withdrawal limits and ensures account security.
When Is Verification Required?
You'll need to verify your identity when:
- Withdrawing amounts over $100
- Requesting certain payment methods
- Your account is flagged for review
Accepted Documents
Government-Issued ID (one of the following)
- Passport
- Driver's License
- National ID Card
- Residence Permit
Requirements
- Document must be valid (not expired)
- All corners visible
- Clear, high-quality image
- No glare or blur
How to Verify
- Go to Profile → Verification
- Select your document type
- Take a photo of the front of your ID
- Take a photo of the back (if applicable)
- Take a selfie holding your ID
- Submit for review
Verification Timeline
| Status | Timeframe |
|---|---|
| Submitted | Instant confirmation |
| Under Review | 24-48 hours |
| Approved | Access unlocked |
| Rejected | Reason provided, resubmit |
Common Rejection Reasons
- Blurry or low-quality images
- Document corners cut off
- Expired document
- Face not clearly visible in selfie
- ID doesn't match account name
Privacy & Security
- Your data is encrypted end-to-end
- Documents are stored securely
- We comply with GDPR and data protection laws
- Information is never sold or shared
Frequently Asked Questions
Why do I need to verify my ID?
ID verification is required for higher withdrawal limits and to prevent fraud.
Is my information secure?
Yes, we use bank-level encryption and never share your data with third parties.
Still need help?
Our support team is here to assist you with any questions.