Legal & Policies

1. Your Right to Delete Your Account

You have the right to request the deletion of your EarnHive account and associated personal data at any time, in accordance with applicable data protection and privacy laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and other relevant regulations.

We are committed to honoring your data privacy rights and providing a transparent, straightforward process for account deletion. This Account Deletion Policy explains what happens when you request deletion, what data is removed, what data is retained, and how to submit a deletion request.

Account deletion is permanent and cannot be reversed. Once your account is deleted, you will lose access to all earnings, referral commissions, transaction history, and Platform features. Please review this policy carefully before requesting deletion.

2. How to Request Account Deletion

To request deletion of your EarnHive account, please send an email to support@earnhive.app from the email address associated with your account. Include 'Account Deletion Request' in the subject line.

In the body of your email, please provide:

Deletion requests must be submitted from the email address associated with your account to verify your identity and prevent unauthorized deletion requests. If you no longer have access to your registered email address, please contact us at support@earnhive.app with your username and any other information that can help us verify your identity.

• Your full name (as it appears on your account)
• Your EarnHive username
• A brief statement confirming your intent to delete your account and personal data
• Optional: Feedback on why you are deleting your account (helps us improve the Platform)

3. Identity Verification and Confirmation

Upon receiving your deletion request, we will verify your identity to ensure the request is legitimate and prevent unauthorized account deletion. Verification may include:

Once your identity is verified, we will send a confirmation email acknowledging receipt of your deletion request. The confirmation email will include:

If we are unable to verify your identity using the information provided, we may request additional documentation (such as government-issued ID for accounts with significant balances or withdrawal history) to prevent fraudulent deletion requests.

• Confirming the email address matches your account registration
• Asking security questions related to your account activity
• Requesting additional proof of identity if the account has pending balances or withdrawal history
• An estimated timeline for processing your request (typically 30 days)
• Information about what data will be deleted and what data will be retained
• A reminder that deletion is permanent and cannot be reversed
• Instructions for completing any pending actions (such as withdrawing remaining balances)

4. What Data Gets Deleted

Upon account deletion, the following personal data and account information will be permanently deleted from our active systems:

• Profile information (name, username, email address, profile picture, display preferences)
• Account credentials (password hashes, authentication tokens, session data)
• Survey and offer interaction history (completed surveys, offers, timestamps, activity logs)
• Referral data (your referral code, list of users you referred, referral-specific statistics)
• Communication history (support tickets, feedback submissions, email correspondence)
• Device information (device fingerprints, IP addresses, browser data from recent sessions)
• Cryptocurrency wallet addresses (saved withdrawal addresses)
• Personal preferences (language settings, notification preferences, UI customization)

5. What Data Gets Retained

Certain data may be retained after account deletion for legal, regulatory, fraud prevention, or operational purposes, in accordance with applicable laws and our data retention obligations:

Retained data is anonymized or pseudonymized where possible to remove direct identifiers. We do not use retained data for marketing, personalization, or any purpose beyond the legal and operational reasons listed above.

If you have concerns about specific data retention or wish to request additional deletion where permitted by law, please contact our privacy team at privacy@earnhive.app.

• Financial transaction records (withdrawals, earnings, deposits) for 7 years to comply with tax, accounting, and anti-money laundering (AML) regulations
• Fraud detection logs (IP addresses, device fingerprints, VPN detection results) for 2 years to prevent repeat fraud and abuse
• Legal compliance records (identity verification documents, age verification) as required by law or regulatory obligations
• Aggregated and anonymized analytics data (platform usage statistics, feature adoption metrics) with all personal identifiers removed
• Records of Terms of Service violations, account bans, or fraud cases for security and abuse prevention
• Backups containing your data may persist for up to 90 days until backup rotation cycles complete, after which they are permanently deleted

6. Pending Balance and Withdrawal Handling

If your account has a pending balance (earned but not yet withdrawn), you must withdraw your balance before account deletion, or it will be forfeited.

Before processing your deletion request, we will:

If you choose not to withdraw your balance and proceed with deletion, the balance will be forfeited and cannot be recovered after deletion is complete. By submitting a deletion request, you acknowledge and accept this forfeiture.

Pending withdrawal requests will be processed before account deletion. If you have a withdrawal request in progress, your deletion request will be delayed until the withdrawal is completed or canceled.

• Check your account for any pending balance (including referral commissions and validated earnings)
• Notify you of the pending balance amount via email
• Provide a 14-day grace period for you to withdraw your balance or confirm forfeiture
• Process any withdrawal requests submitted during the grace period before proceeding with deletion

7. Processing Timeline and Completion

Account deletion requests are processed within 30 days of receipt and identity verification, in accordance with GDPR and CCPA requirements. The timeline may vary depending on:

You will receive email notifications at key stages of the deletion process:

Once deletion is complete, you will no longer be able to log in to your account, and all associated data (as described in Section 4) will be permanently removed from our active systems.

• Pending withdrawal requests (must be completed or canceled before deletion)
• Account balance handling (grace period for withdrawal or forfeiture confirmation)
• Complexity of data retrieval (large accounts with extensive history may take longer)
• Legal or regulatory holds (rare, but may delay deletion if account is subject to investigation or legal process)
• Request received and identity verification initiated (within 3-5 business days)
• Pending balance notification (if applicable, with 14-day grace period)
• Deletion processing started (after balance is withdrawn or forfeited)
• Deletion complete (confirmation email with final notice)

8. Account Reactivation and Re-Registration

Deleted accounts cannot be reactivated or restored. Account deletion is permanent, and all data is permanently removed in accordance with this policy.

If you wish to use EarnHive again after deleting your account, you must create a new account. You will need to:

You will not be able to recover your previous username, earnings history, referral relationships, or any other data from your deleted account. Your new account will be treated as a completely separate entity with no connection to your previous account.

If you were banned or terminated for Terms of Service violations, you are not permitted to create a new account. Any attempt to circumvent a ban by creating a new account will result in immediate termination of the new account.

• Register with a new email address (you may use the same email if it is no longer associated with the deleted account)
• Complete the standard registration and verification process
• Start with a zero balance and no referral history
• Accept the current Terms of Service and Privacy Policy